Influenced by shifting consumer demands and regulatory changes, the healthcare industry continues to focus its attention on creating a better patient experience and improving patient satisfaction. While many of these efforts center on enhancing the delivery of patient...
Establishing a 365-Day Patient Relationship for Better Outcomes COVID-19 has forever shaped the U.S. healthcare system, leaving a lasting impact on the industry. Perhaps one of the most significant changes is the push to provide care outside the hospital or clinic....
How a Comprehensive Platform Can Help Ensure a Safe, Secure, and Well-Managed Return With stay-at-home policies relaxing, businesses and schools are now faced with a new challenge. How to bring back employees, faculty, and students while maintaining a safe and secure...
Like so many concepts in healthcare, the digital front door (DFD) has acquired “buzzword” status with numerous meanings. In a previous article in this series, I identified a strategy for engaging patients and consumers right from the outset of their health journey....
Health systems face several market imperatives that are being propelled by an array of industry forces. These imperatives are interrelated and together help organizations chart a successful course toward consumer-centricity and care delivery transformation: Preventing...
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