Uptiv Health wins Gold - 2024 Digital Health Award with Healthfully Patient Engagement
Uptiv Health, a company at the forefront of modernizing infusion therapy clinics across the United States. Their approach focuses on enhancing patient experience for those living with complex chronic conditions (such as Multiple Sclerosis, Crohn’s Disease, and more) and streamlining clinic operations through innovative digital solutions.
Uptiv’s commitment to providing a superior patient experience in infusion therapy sets them apart in the market. Torben Nielsen, the CEO and co-founder of Uptiv Health, and his team recognized the need for a comprehensive digital solution to further differentiate Uptiv in the marketplace. Ideally, they wanted something customized to their specific needs, while maintaining brand consistency.
That’s when Healthfully, a healthcare technology company specializing in building customizable patient engagement platforms, was brought on. With a successful implementation of Healthfully's platform, Uptiv Health has achieved 100% patient adoption and is poised for expansion. Here’s how they got there.
The Challenge
Uptiv Health sought to enhance patient engagement, streamline operations, and elevate their presence in the infusion therapy market. Their ideal platform would offer:
- White-labeling capabilities to seamlessly integrate their own branding
- A clean design and premium user experience
- The ability to focus more on patient needs, not just providers
- Advanced features that set them apart from competitors
- Flexible pricing model that aligned with Uptiv Health's needs
Nielsen and his team conducted an extensive evaluation. After careful consideration, they chose to partner with Healthfully, who ticked all of the boxes and more.
The Solution
Healthfully's platform provided a comprehensive solution for patient engagement, appointment management, and integration with existing Electronic Medical Record (EMR) systems. More specifically, the solution:
- Allows patients to stay connected with their care team: they can easily chat securely with the clinical team via the app; they can get quick response to questions and concerns; and have a video session for a more expanded conversation
- Patients are less likely to miss an appointment: The app sends reminders, helping patients to easily stay on track with their infusion therapy schedule
- Allows effortless check-in and no paperwork. Patients can: digitally check-in from the comfort of their home before their appointment; sign consent forms and fill out onboarding forms; and access important documents directly from the app
- Provides a premium experience. Patients can customize their infusion experience using the app including: entertainment options; drink and snack choices; and ability to book and bring guests
- Provides a supportive Care Ecosystem. The app fosters unified care and collaboration between patients, communities, and their caregivers. As a patient, you can add caregivers to your profile, ensuring everyone is informed and involved in your care, creating a supportive and collaborative environment
- Tailors care plans to each patient’s journey. This feature allows the care team to set care goals with the patient, assess patient needs, and customize activities, to align each patient with their unique health objectives.
- Enables transparent billing and in-app payment. Understanding the cost of care and managing the expense is easier with the app, as patients can view their co-pay amounts and make payments directly through the app, simplifying the financial aspects of patient care
- Provides access to patient records. Patients can see the summary of their infusion visits, consents, or any other document. Patients have access to their records at their fingertips
The Results & Impact
Uptiv Health became the only infusion therapy clinic offering an app with Healthfully's capabilities, setting them apart in the market. Additionally, Uptiv Health has seen a 100% patient adoption of the platform, indicating high user satisfaction and effectiveness.
Other significant improvements for Uptiv Health include:
Healthfully is proud of co-developing solutions and creating products to elevate Uptiv Health’s reputation beyond their patient/care team community. These improvements and integrations helped Uptiv Health earn two honors from the Spring 2024 Digital Health Awards®, organized by the Health Information Resource Center, which honors the world’s best digital health resources:
- A Gold Award for Disease Management/Population Health Management was given in recognition of their successful Uptiv360 Whole Person Care program.
- A Bronze Award in the Mobile Digital Health Resources category, for exemplifying how technology can improve patient engagement and access to care.
From The Customer
"Healthfully is a very clean design, the UI is easy to use…[the team has] been great, and very flexible to work with. I like their entrepreneurial mindset.”
- Torben Nielsen is the CEO and co-founder of, Uptiv Health
Working with Healthfully positions Uptiv Health at the forefront of digital innovation in infusion therapy, with a scalable solution that can grow and adapt to future healthcare technology trends.
As they open more clinics and their user base increases, Nielsen and his team look forward to leveraging the platform’s additional capabilities.
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